Working at Whataburger: A Gateway to Opportunities in the Hospitality Industry

In the 'Classroom to Career' series, industry professionals are invited to discuss with educators and students the variety of career paths in their industries. Today's featured organization is Whataburger, a popular fast-food chain with a long history of supporting educational initiatives.

Two Whataburger executives, Nikki Tafoya (Director of Talent Acquisition) and Jeff North (Regional Director of Operations), share their insights into the company's culture, growth opportunities, and commitment to quality food and customer service. The discussion highlights the company's focus on internal promotion and the wide range of positions available within Whataburger.

The executives emphasize the importance of personal growth, mentorship, and a supportive work environment. They share stories about team members who have advanced their careers within the company and discuss the various training programs available to help employees develop their skills.

Whataburger's Commitment to Quality and Customer Service

Whataburger is known for its commitment to quality and customer service. The company prides itself on using fresh, high-quality ingredients and providing a friendly and welcoming dining experience.

Jeff North, Regional Director of Operations, explains the company's dedication to quality standards, such as slicing lettuce, tomatoes, and onions fresh three times a day and using meat that is never frozen.

Nikki Tafoya, Director of Talent Acquisition, adds that the company's focus on customer service is evident in the friendly and helpful attitude of its team members.

Career Opportunities at Whataburger

There are a variety of career opportunities available at Whataburger, from entry-level positions to management and corporate roles.

Nikki Tafoya shares that the company hires over 80,000 people each year and that there are multiple ways to apply, including online, in-person, or through the company's website.

Entry-level positions include grill cooks, kitchen staff, cashiers, and drive-thru attendants. With experience and training, team members can advance to management roles, such as team leader, shift manager, and general manager.

Whataburger also offers a Restaurant Career Development Path, which provides training and mentorship opportunities for team members who aspire to advance their careers.

Jeff North emphasizes the company's commitment to internal promotion, highlighting that many of its leaders have started their careers as entry-level team members.

Whataburger's Focus on Education and Growth

Whataburger places a strong emphasis on education and growth for its team members.

The company offers a variety of training programs, including its Whataburger University program, which provides leadership and development training for managers.

In addition, the company offers tuition reimbursement for team members who are pursuing higher education.

Whataburger's commitment to education and growth extends beyond its team members. The company also supports educational initiatives in the communities it serves, including scholarships for high school and college students.

Advice for Students

Nikki Tafoya offers advice for students who are considering a career at Whataburger.

She encourages students to be themselves and to demonstrate a genuine interest in serving others.

She also emphasizes the importance of punctuality, good communication skills, and a positive attitude.

Jeff North adds that Whataburger is looking for team members who are willing to work hard and to contribute to the company's success.

He encourages students to take advantage of the company's training and development programs and to seek out opportunities for mentorship.

Conclusion

Both Nikki Tafoya and Jeff North express their enthusiasm for the hospitality industry and for the opportunities available at Whataburger. They encourage students to consider a career in the industry and to explore the many ways that Whataburger can help them achieve their goals.